Refund and Return Policy for Coolviralguard
Effective Date: December 9, 2024

At Coolviralguard, we take great pride in providing high-quality heating and cooling products that meet our customers’ needs and expectations. However, we understand that sometimes returns and refunds are necessary. This Refund and Return Policy outlines our process for returns, exchanges, and refunds. By purchasing from Coolviralguard, you agree to abide by the terms and conditions of this policy.

Please read the following carefully to ensure a smooth return and refund process.

1. Return and Refund Eligibility

1.1 30-Day Return Policy

We offer a 30-day return policy from the date you receive your product. If you are not fully satisfied with your purchase, you may return the product within 30 days for a full refund or an exchange, subject to the following terms and conditions:

  • The product must be unused and in its original, unopened packaging.
  • The item must be returned in resalable condition, with no signs of damage, wear, or use.
  • You must provide the original proof of purchase (order number, receipt, or invoice).

1.2 Conditions for Returns

To initiate a return, please ensure that:

  • The item is in its original, undamaged packaging.
  • You have the proof of purchase or order confirmation.
  • The product is returned within the 30-day return window.
  • The item is not in a non-returnable category (explained below).

1.3 Non-Returnable Items

Certain products are excluded from the return policy due to hygiene or safety concerns. The following items are non-returnable:

  • Final sale items or products purchased with special offers and discounts.
  • Items that have been used, opened, or damaged after delivery.
  • Products that have been customized or personalized for you.
  • Gift cards and electronic products that have been opened or activated.
  • Items not purchased directly from our website or through authorized resellers.

2. Return Process

2.1 How to Return an Item

To return a product, please follow these simple steps:

  1. Contact us at info@coolviralguard.com or call our customer service team at 626-713-8680 to initiate the return process. Please provide your order number, item details, and reason for return.
  2. Ship the item back to the provided return address. You are responsible for the shipping costs unless the product was damaged or defective upon arrival.
  3. Once we receive the returned product, we will inspect it to ensure it meets our return conditions. If approved, a refund or exchange will be processed.

2.2 Return Shipping Costs

Unless the item is defective, damaged during shipping, or sent in error, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75, as we cannot guarantee that we will receive your returned item.

3. Refunds

3.1 Refund Processing

Once your return is processed and approved, we will issue a refund to the original payment method. Refunds are typically processed within 5-7 business days after we receive and inspect your returned item. Please note that depending on your bank or credit card provider, it may take an additional 3-5 business days for the refund to appear on your account.

3.2 Partial Refunds

In certain cases, we may issue a partial refund, including but not limited to:

  • Items that are damaged, opened, or missing parts that are not due to our error.
  • Items returned after the 30-day return window.

4. Exchanges

4.1 Exchanging Items

If you wish to exchange a product for a different size, color, or model, please initiate the return process and place a new order for the replacement item. We do not currently offer direct exchanges. You will need to return the original item and purchase a new one from our website.

5. Damaged or Defective Items

5.1 Reporting Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@coolviralguard.com or 626-713-8680. We will work with you to resolve the issue by either offering a replacement or a full refund, depending on your preference and availability of stock.

5.2 Proof of Damage

To expedite the return or exchange process for damaged or defective items, please provide us with clear photos of the damaged or defective product along with your order number.

6. Cancellations

6.1 Order Cancellations

You may request to cancel your order within 24 hours of placing it. If your order has already been processed or shipped, we will not be able to cancel it, but you can return the item once it has been delivered.

7. Customer Support

For any questions or issues regarding returns, refunds, or exchanges, please contact us:

We are committed to providing excellent customer service and will do our best to assist you with any concerns or inquiries.