Sales Policy for Coolviralguard
Effective Date: December 9, 2024

At Coolviralguard, we are committed to providing high-quality heating and cooling products with a seamless and transparent shopping experience. This Sales Policy governs your purchase of products from Coolviralguard. By placing an order, you agree to abide by the terms and conditions set forth in this policy. Please read this document carefully to understand how we process your orders, payments, and other transactions.

1. Order Process and Payment

1.1 Placing an Order

To make a purchase, visit our website and browse our extensive catalog of heating and cooling products. Once you have selected the items you wish to buy, add them to your shopping cart. You can view, edit, or remove items from your cart at any time before completing your order. To complete your order, proceed to the checkout page.

During checkout, you will be asked to provide:

  • Billing information (name, address, contact details)
  • Shipping address (if different from the billing address)
  • Payment details (credit card, debit card, or other accepted payment methods)

After entering all required details, you will receive a summary of your order before final submission. Please ensure that the information is correct before confirming your purchase.

1.2 Order Confirmation

Once you place an order, you will receive an order confirmation email that includes a summary of your purchase and the details of the products ordered. This confirmation email means that we have received your order, but it does not imply that the order has been processed or shipped yet.

We will send you a second email once your order has been processed, including shipping details, tracking number, and expected delivery date. Please note that Coolviralguard reserves the right to cancel any order at our discretion, including if the product is out of stock or if we encounter issues processing your payment.

1.3 Product Availability

While we strive to keep our inventory up to date, product availability may change. If an item becomes unavailable after you have placed your order, we will notify you as soon as possible. You may choose to wait for the product to be restocked, cancel the order, or opt for an alternative product of equal value. In the event of a cancellation, you will receive a full refund.

1.4 Payment Methods

We accept several forms of payment for your convenience:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards
  • PayPal (where applicable)
  • Other Payment Options (subject to availability in your region)

Please ensure your payment details are accurate to avoid any delays in processing your order.

2. Pricing and Taxes

2.1 Product Pricing

All product prices listed on Coolviralguard are in U.S. dollars unless otherwise specified. Prices are subject to change without prior notice. We make every effort to ensure that the prices on our website are accurate; however, in the case of a pricing error, we reserve the right to correct the price or cancel the order.

2.2 Sales Tax

Sales tax will be applied to orders where required by applicable laws. The tax rate is based on your shipping address and will be calculated during the checkout process. The final total, including tax and shipping, will be shown before you complete the transaction.

3. Shipping and Delivery

3.1 Shipping Methods and Costs

We offer various shipping options to ensure that your products arrive promptly and safely. Shipping costs are calculated based on the size, weight, and delivery location of your order. Coolviralguard offers the following shipping methods:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Next-Day Shipping: Available for select locations

Shipping fees will be displayed during the checkout process, and you will be given the option to select your preferred shipping method.

3.2 International Shipping

We currently offer international shipping to select countries. Shipping fees for international orders will be calculated during checkout. Please note that customs duties, taxes, and import charges are not included in the product price or shipping fees and are the responsibility of the buyer.

3.3 Delivery Times

Delivery times vary depending on the shipping method selected and the destination. You will receive an email with a tracking number once your order is shipped, allowing you to monitor the delivery status.

3.4 Shipping Delays

While we make every effort to process and ship orders promptly, certain circumstances such as weather conditions, high order volumes, or carrier delays may result in shipping delays. We will notify you if there are any significant delays with your order.

4. Order Cancellations and Changes

4.1 Order Cancellation

You may cancel your order within 24 hours of placing it by contacting our customer support team at info@coolviralguard.com. If your order has already been processed or shipped, it may not be possible to cancel, but you can request a return once the product is delivered.

4.2 Order Modifications

If you need to make changes to your order, such as updating the shipping address or adding an item, please contact us immediately at info@coolviralguard.com. We will make every effort to accommodate your request, but modifications can only be made before the order is processed or shipped.

5. Customer Support

If you have any questions or concerns regarding your order, shipping, or product information, please contact our customer support team:

We are here to assist you and ensure that your experience with Coolviralguard is as smooth and enjoyable as possible.

6. Limitation of Liability

Coolviralguard is not liable for any indirect, incidental, or consequential damages resulting from your purchase or use of our products. Our total liability will be limited to the purchase price of the products purchased.

7. Governing Law

These Sales Terms and Conditions are governed by and construed in accordance with the laws of the state of Oregon, United States, without regard to its conflict of law principles.